Frequently Asked Questions

Everything you need to know about your MONTSAND experience.

How long does shipping take for my order?

Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Exchanges are free of charge, while returns for refund may incur a small restocking fee.

How do I ensure I choose the correct size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.

What payment methods do you accept?

MONTSAND accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Are MONTSAND products sustainably made?

Yes, we are committed to ethical fashion. We use organic fabrics and partner with certified manufacturers to ensure fair labor practices and a reduced environmental footprint.

How can I track my package?

Once your order ships, you will receive an email with a unique tracking number and a link to monitor your delivery progress in real-time.